Please note, the following only applies to our online store. None of the other services such as research training, and visa sponsorship processing must be regarded under the following terms and conditions.
Terms & Conditions
Last updated: 1/12/2025
Welcome to ICONSMAT. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing this site or placing an order, you agree to be bound by these Terms and Conditions.
Please read them carefully.
1. General Information
1.1. This website is operated by ICONSMAT (“we”, “us”, “our”).
1.2. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms.
1.3. We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting.
2. Use of the Website
2.1. You must be at least 18 years old to use this website or have parental permission.
2.2. You agree not to misuse the website, attempt to breach security, or engage in unlawful activity.
2.3. We may suspend access to the site for maintenance or updates.
3. Products & Descriptions
3.1. We make every effort to display accurate product descriptions, images, and specifications.
3.2. However, we do not guarantee that colours, dimensions, or details will be perfectly accurate due to variations in screens or supplier updates.
3.3. All products are subject to availability. We reserve the right to discontinue items at any time.
4. Pricing & Payment
4.1. All prices listed are in Australian Dollars and include/exclude GST depending on your business setup.
4.2. We reserve the right to change pricing at any time without notice.
4.3. Payments must be made using the accepted payment methods displayed at checkout.
4.4. Orders are only confirmed once payment has been successfully processed.
5. Shipping & Delivery
5.1. Estimated delivery times are provided as guidelines only and may vary due to factors beyond our control.
5.2. Shipping fees are calculated at checkout.
5.3. We are not responsible for delays caused by courier services, customs, or incorrect delivery information provided by the customer.
5.4. Risk of loss passes to you once the item has been handed to the courier.
6. Returns & Refunds
Please refer to our Return & Refund Policy for detailed information.
Below is a summary:
6.1. Items may be returned within 14 days of delivery if unused and in original packaging.
6.2. Refunds are processed within 5–10 business days after inspection.
6.3. Shipping fees are non-refundable unless the return is due to our error.
6.4. Certain items (perishables, digital goods, custom orders) cannot be returned.
7. Order Cancellations
7.1. Orders may be cancelled within 12 hours, provided they have not yet been processed.
7.2. Once shipped, cancellation is not possible and standard return procedures apply.
8. Faulty or Incorrect Items
8.1. If you receive a defective, damaged, or incorrect item, contact us within 48 hours with photos and your order number.
8.2. We will arrange a replacement or full refund at no additional cost.
9. Intellectual Property
9.1. All content on this website—including text, images, logos, graphics, and designs—is the property of ICONSMAT or licensed to us.
9.2. You may not copy, reproduce, sell, or distribute any content without our explicit written permission.
10. Privacy Policy
10.1. Your personal information is handled according to our Privacy Policy, which explains how we collect, store, and use your data.
10.2. By using our website, you consent to our data practices.
11. Limitation of Liability
11.1. To the maximum extent permitted by law, ICONSMAT is not liable for:
- indirect or consequential loss,
- loss of profits, data, or business opportunities,
- any damages resulting from incorrect use of our products.
11.2. Our liability is limited to the amount paid for the product purchased.
12. Australian Consumer Law (Optional Section for AU Stores)
If your store is Australian-based:
12.1. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
12.2. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage.
12.3. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality.
13. Third-Party Links
13.1. Our website may contain links to third-party websites.
13.2. We are not responsible for the content, policies, or practices of any third-party sites.
14. Termination
14.1. We may terminate access to our services at any time for breach of these Terms.
14.2. You remain liable for any outstanding payments upon termination.